Q&A

We take pride in offering an exclusive range of authentic Japanese handmade tableware, meticulously crafted by skilled artisans using traditional techniques, showcasing unique designs and superior quality.

Our handmade tableware products are directly sourced from various regions across Japan, collaborating with local artisans and studios renowned for their craftsmanship and dedication to preserving traditional methods.

Many of our handmade tableware products are created with materials suitable for dishwasher and microwave use. However, specific care instructions may vary by product. Please refer to individual product descriptions for details.

At present, we don't offer personalized or custom-made options. However, we constantly update our collection with diverse and unique handmade tableware items, each with its distinctive charm and character.

Shipping times vary depending on the destination. Orders are typically processed within 1-2 business days, and shipping times can range from 1 to 5 business days, based on the shipping method chosen during checkout.

We strive to support sustainable practices and offer tableware made from eco-friendly materials wherever possible. Some of our products are crafted using sustainable materials and traditional methods focused on minimizing environmental impact.

We guarantee the authenticity of our Japanese handmade tableware. Should you have any specific inquiries regarding a product's authenticity or artisanal origins, please reach out to our customer service team for more details.

We have a customer-friendly return policy. If you encounter any issues or are not completely satisfied with your purchase, please contact our customer service within a specified timeframe for assistance with returns or exchanges.

info@greatzakka.com