PRODUCT QUALITY

PRODUCT QUALITY

The beauty of the unevenness caused by handmade

The ceramic pieces are made of specially formulated clay in order to preserve their natural texture, unlike pure white porcelain. Due to the characteristics of clay or kiln, there may be black iron powder or brownish components floating on the surface. Each piece is unique, and no two are exactly the same. We hope you enjoy this unique characteristic of the ceramic.

 

The glaze used to preserve the texture, vivid colors, and durability of the ceramics have been developed by artisans through a long process of trial and error. In order to maintain the handmade texture, all glazes are applied by hand by artisans and fired at the optimal temperature. In this process, there may be small holes caused by air bubbles or traces of glaze that have naturally flowed out. Even in such cases, we remove any products with problems in use, so you can use our products safely. Our products are made by hand by artisans with the techniques of the mold and the potter's wheel. Although this method of production is very inefficient in today's mechanized world, we believe you can feel the full warmth of the pieces. Each piece may have a slight difference in shape and size, but this is part of the beauty and uniqueness of handmade items. We hope you embrace the handcrafted elements.

The following are some common occurrences that can happen with our handmade items.

Black spots formed by iron powder

When pottery is fired, the iron originally contained in the clay oxidizes as it is fired in the kiln, forming black spots on the surface of the ceramics.

 

 

Penetration

A craze is a crack pattern in the glaze caused by the difference in shrinkage between the glaze and the base material during cooling after firing, and is different from a crack or scratch.

Penetration may appear over time, so please enjoy it as an aging beauty.

 

Scratches

Items with only small scratches will be treated as good, but if there are any large scratches, please contact to customer support.

Protrusions that appear on the surface of ceramics

Small dust or stones may adhere to the surface and become protrusions. Depending on the type of pottery and the type of clay used, some are very easy to produce, especially Onta ware and Koishiwara ware. 

Small one will be treated as good, but if there are any large one, please contact to customer support.

 

BUSINESS FOR RESTAURANT OWNERS AND CHEFS

Great Zakka is thrilled to offer restaurant owners and chefs special wholesale discounts on our exquisite tableware.

We understand the importance of creating a unique dining experience for your customers. Our Japanese tableware is not only functional but also reflects the rich cultural heritage and thoughtful craftsmanship behind its design.

By choosing Great Zakka's tableware, you'll elevate the presentation of your dishes and provide an unforgettable dining experience. Each piece tells a fascinating story that adds depth and emotion to your culinary creations.

As your dedicated partner, we are committed to supporting your business growth with exclusive offers and personalized purchasing options.

Contact us now to make Great Zakka's tableware the standout choice for your restaurant and delight your customers with a touch of sophistication during their dining moments.

Register Wholesale Program

FAQs

We offer free shipping in the U.S. on orders over$99. If your order is under$99, we simply charge the flat shipping rate$10

All orders will be shipped from New York, Shipping is offered through USPS or UPS.

If your order includes pre-ordered items, we will ship them as soon as they are restocked, typically within 1 to 2 months.

Artisans create each piece is handcrafted by artisans and delivered on a first-come, first-served basis. Your patience is highly appreciated.

We take great care in packing your products for a trouble-free delivery. While we ship hundreds of packages monthly, only a few experience issues.

Rest assured, we guarantee that your products will arrive in perfect condition. If any items are damaged during shipping, please contact our customer support within 14 days with a detailed photo, and we will promptly exchange or refund your order.

Customer Service: info@greatzakka.com

To check your package's delivery status, refer to the shipping notification email. If the package hasn't been shipped and you haven't received a notification, please contact Customer Support with your order number and email for the latest information.

If you know your tracking number, you can also track your package through each shipping carrier's website.

【Tracking page】

USPS

https://tools.usps.com/go/TrackConfirmAction_input

UPS

https://www.ups.com/track?loc=en_US&requester=ST/

We only replace items if they are defective or damaged upon arrival or within 14 days. Please note that regular abrasion from manufacturing or delivery is not covered.

To proceed with an exchange, contact our Customer Support with pictures showing the issue. Once we confirm the condition, we'll arrange either a refund or an exchange. Please be aware that refunds may apply if items are discontinued or pending.

Requests made after 14 days of arrival will be considered invalid as we cannot determine the cause of damage or defect.

For any concerns, reach out to Customer Support at info@greatzakka.com. We cover the shipping costs for returns and redelivery if products are defective or incorrect.