Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greatzakkanyc@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, we will not be responsible for the cost of shipment of returns.

You can always contact us for any return question at greatzakkanyc@gmail.com.

Damages and issues

If our products are faulty or damaged, read on. Eligible items must be in unused condition.

1. Contact us to request a return via email. You must do this within 30 days of receiving your order.

2. Tell us your order number. Explain the problem and whether you’d prefer a refund or a replacement. Please provide photos of the fault/ damage. 

3. We will ask you to ship your original purchase back to us. Please do not return any items before contacting us.

We will check the product once we receive it and if you are eligible to receive a refund, we will send you a notification once the item(s) have been received and checked. (If we deem the product not to be faulty/ damaged, we will ship it back to you).

4. Any refunds will be applied via the original payment method, e.g. your credit card, PayPal etc. Once approved, refunds take 5 – 10 business days to process. Feel free to contact us if you have not received your refund after this period.

Change of mind returns

If you’ve changed your mind or purchased an incorrect product after we've shipped your order, we can issue a refund (of the purchase price of the product/s, excluding any shipping costs paid) or exchange if you contact us within 14 days of receiving your order. You will be responsible for paying for your own shipping costs for returning/reshipping the item(s). Your refund amount may be reduced by a restocking fee equal to 10% of the item(s) price (to cover non-refundable costs made to payment service providers). Or $10 will be deducted from the refund if the value of the returned goods results in the original order not reach the minimum amount for free shipping.

If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Unfortunately if we do not receive your returned item, we will not be able to provide you with a refund or exchange. Any refunds will be applied via the original payment method, e.g. your credit card, PayPal, etc. Once approved, refunds take 5 – 10 business days to process. Feel free to contact us if you have not received your refund after this period.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Feel free to contact us if you have not received your refund after this period.

Incorrect/incomplete delivery information 

We understand that mistakes happen and we want to do whatever we can to make sure you get your parcel. Please contact us ASAP and if we have not yet begun processing your order, we will be able to update your shipping information.

However, once the shipping process has begun, we cannot change your order or shipping address. Please understand that we cannot be held responsible for incorrect addresses, unclaimed shipments, undeliverable addresses or any other incomplete or incorrect information provided by you. This means that if your undelivered parcel is returned to us and you would like us to reship it, we will ask you to cover the reshipping costs. If you would like a refund instead, we will refund the purchase price of your product/s, excluding any original shipping costs paid.